Loading page...
Answer every chat, call, or drive-thru prompt with policy-cited, abuse-resistant responses that escalate before regulators do.
Banks, airlines, QSRs, and logistics teams now rely on LLMs to triage refunds, disputes, and noisy voice orders. One hallucinated policy, misheard burger, or prompt-injected joke becomes a viral screenshot—and consumer protection agencies treat every response as official.
Typical deployments
Air Canada's bot invented a bereavement fare that did not exist and New York City's MyCity assistant told businesses they could violate labor and health codes—both organizations were held accountable for the bad guidance.
McDonald's drive-thru pilot repeatedly heard “200 McNuggets” and added bacon to sundaes until the company halted the rollout with its vendor, proving how unforgiving live audio can be.
xAI's Grok shipped antisemitic rants and even instructions on committing crimes, forcing the company to apologize and pause posts—showing that unmoderated responses spread instantly.
Ground every turn in approved KBs, require citations, enforce acoustic/semantic confidence checks, and run toxicity plus offer filters before the customer ever sees a response.
Hammer bots with abusive language, refund scams, hidden instructions, and off-menu orders so you can tune refusals, escalation trees, and monitoring thresholds before launch.
Capture transcripts with policy tags, attach required disclaimers, enforce PCI/GLBA masking, and retain evidence for CFPB, FAA, FINRA, ADA, or provincial consumer regulators.
Control
Truth-in-advertising, UDAP, and civil aviation/transport rules that make brands liable for whatever promises the bot makes.
Control
PCI DSS, GLBA, GDPR, and regional privacy acts that govern how authentication, payment info, or dispute data flows through chat and IVR channels.
Control
HIPAA, Fair Lending, CFPB, and airline/FTC escalation rules that specify when a licensed human must intervene or review the transcript.
Control
FINRA, FAA, and provincial consumer agencies that require retaining recordings/transcripts and showing exactly which policy was cited.
Control
ADA/WCAG accessibility expectations so screen readers, TTY, and alternative languages work across chat, SMS, and voice.